Communications: Operations Management

Learn to develop and enhance your ability to become a strong, effective communicator in the high-pressure environment of emergency response aviation. Clear, concise and effective communication is essential to efficient, safe and successful emergency aviation operations. Explore practical emergency situation communications management. Examine functional interagency/interoperability issues, new communication technology tools and interpersonal and organizational behavior. Improve your communication processes and problem solving, group dynamics, workload management and situational awareness skills. Discover strategies and techniques for emergency management planning and information dissemination with the public and media.

Case studies detail communication failures that became causal factors in aircraft incidents and mishaps during emergency operations. Learn to develop procedures for your organization in accordance with the most current best established practices.

Guest lecturers join the instructor to provide additional depth to course materials.

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