Supervisory Skills II - Performance Management

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Supervisors have the responsibility to manage not only their own time and performance, but their staff’s as well. And anyone who supervises knows it can be a very time-consuming part of your job. We have developed the Supervisory Skills Series to give supervisors the skills they need to make effective supervision almost second nature. The series is divided into three programs, each focusing on a different key area. Designed for new supervisors with little or no formal training, as well as experienced supervisors looking for new strategies to motivate, manage and communicate, this series provides real-world knowledge that can be applied immediately.

Each program is comprised of three, one-day sessions that have a very specific focus. Ideally, supervisors take the complete three-part series for an in-depth learning experience. However, each program is designed to stand alone as is each one-day session. This allows you the flexibility to enroll in the complete series, take just one program or select the individual sessions that are most relevant to your needs. Receive a certificate of completion after finishing each three-course program.

Become an effective mentor, and increase your retention rate. Learn to help all of your staff members do the best jobs they can. Your team in only as strong as its weakest link, and knowing how to effectively manage performance is a critical step in achieving a strong, productive team. 

Moving Through Change: What's in It For Me

In today's work environment, change is often the rule rather than the exception. Learn strategies and techniques to successfully move through change. Develop a personal action plan for a current change you may be experiencing. As an everyday, ongoing occurrence, change can either be exhilarating or frightening. Gain insight into how to cope effectively with change and develop tactics to thrive in the midst of it. Become more productive by learning to work through all kinds of change—voluntary and involuntary, big and small.

Developing People

Explore what the world's most talented managers do. Learn what it takes in today's ever-changing business environment to help your staff become more capable, flexible, engaged and innovative. Identify your strengths as well as those of your staff, other managers and your organization itself. Gain timely and practical insights into how to relate to people whose style is different from your own; learn to support them, build on their strengths and find the right fit. Also, discover strategies for improving productivity and how you can add value and create opportunities.

Coaching and Mentoring: Developing Employees and Getting Results

Examine the attitudes and attributes of successful coaches and mentors, and develop your own action plan to help you lead and empower others. One of the keys to success is your ability to lead and coach your staff. Coaching is not just telling people what to do; it is helping them achieve their fullest potential. A successful coach plays a variety of roles, including leader, counselor, listener, facilitator and director. Learn a five-step coaching model and the basics of training, listening and providing feedback.

Enroll in all three winter classes and SAVE!