How to Work with Difficult People
Don't let a difficult customer, co-worker or stranger ruin your day. Practice setting limits and saying "no" to protect yourself from problem people. Learn how to understand difficult people, defuse emotion and move to constructive problem-solving. You'll see an immediate difference in your daily interactions with this course's practical, positive approaches to conflict.
Build your skills in: learning how difficult people think, feel and act; creating realistic expectations to avoid conflict; defusing emotion and creating rapport; handling complaints, saying "no" and delivering bad news; setting limits; and staying calm and confident under fire.
Instructor(s):
Susan Christy, Ph.D., is a professional speaker and corporate consultant specializing in leadership, change management, customer service and team building. Before starting her own business, she was vice president of a training firm in San Francisco, a psychology professor and a TV talk show host. She serves on the board of directors at the Institute of Management Consultants, the California Institute of Integral Studies and Keep Your Freedom, Keep Your Dreams.
When:
Feb. 17: Wed., 9 a.m.-4 p.m.
Where:
Sutter Square Galleria, 2901 K St, Sacramento, CA
Directions:
Fee:
$235.00.
Special Discount fee:
10% discount for organizations enrolling three or more people at the same time in the same course. All registrations must be submitted at the same time and fees paid with one check, credit card or purchase order.
Credit:
.5 quarter unit academic credit, X414.17
Section:
093DSP123
