New This Quarter

How to Work with Difficult People
Don't let a difficult customer, co-worker or stranger ruin your day. Practice setting limits and saying no to protect yourself from problem people. Learn how to understand difficult people, defuse emotion and move to constructive problem-solving.

Featured Course

Difficult Conversations
Many conversations, even those that begin well, end in frustration for both parties. Examine how and why conversations become unfocused, and learn how to put them back on track.

Online Learning

Introduction to Mediation, Facilitation and Community Engagement
Build a solid foundation in the basics of conflict resolution, with specific focus on the practice of mediation, facilitation and the range of processes related to the prevention and resolution of conflict within communities.

Theory of Conflict Resolution and Community Engagement
Help groups and individuals involved in disputes create a climate of constructive discussion by understanding the different theories, dynamics and frameworks of conflict.