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Supervisory Skills: Principles of Supervision

Supervisors have the responsibility to manage not only their own time and performance, but their staff’s as well. And anyone who supervises knows that it can be a very time-consuming part of your job. We have developed the Supervisory Skills Series to give supervisors the skills they need to make effective supervision almost second nature. Designed for new supervisors with little or no formal training, as well as experienced supervisors looking for new strategies to motivate, manage and communicate, this series provides real-world knowledge that can be applied immediately.

The program is comprised of three, one-day sessions that have a very specific focus. Ideally, supervisors take the complete three-part series for an in-depth learning experience. However, the program is designed to stand alone as is each one-day session. This allows you the flexibility to enroll in the complete program or select the individual sessions that are most relevant to your needs. Receive a certificate of completion after finishing the full program.

Enroll in all three classes in the fall series and save $105!

Gain an in-depth understanding of your role as supervisor, and develop your own successful supervisory style. Learn and improve upon your core skills and acquire techniques to enhance your ability to read.

Understanding Your Role as Supervisor

Gain a clear understanding of what and how you need to develop to be an effective supervisor. Identify the qualities and attributes of successful supervisors and managers in order to self-assess your own skills and develop the essential skills to manage more effectively. Define what you do best, strengthen your less effectual characteristics and begin to build the characteristics you want. Develop strategies to create cooperative and productive relationships with your staff. Gain insights to make the transition to supervisor as smooth as possible. Clarify the expectations of your supervisory role and understand your responsibilities within your organization.

Communicating Effectively

Communication skills are vital to a supervisor's success. It's not just the ability to handle the technical aspects of a job, nor the willingness to work hard that counts, but the ability to transmit information, ideas and enthusiasm to others. It's knowing how to listen, talk, write and establish rapport with people--how to guide and motivate them to perform desired actions. When communication is effective you benefit by saving time, money and experiencing more productive relationships. Learn and apply concepts and techniques to improve your interpersonal communication skills. A variety of experiential activities provide hands-on skill building to help you become a proficient communicator right away.

Managing Differences and Resolving Conflict

Learn to effectively handle difficult situations and develop position solutions. Determine the difference between healthy and unhealthy conflict, when to become involved and what specific steps to take to effect resolution.  Every office has its share of conflict and differences, and successful supervisors know how to resolve them. Review conflict resolution processes, and learn how to identify, defuse and solve problems. 

This course is not currently scheduled.
Please notify me the next time this course is offered.