Conflict Resolution Professional Concentration | UC Davis Extension

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Conflict Resolution Professional Concentration

Turn conflict into consensus

The Conflict Resolution Professional Concentration offers proven tools to resolve conflicts, negotiate agreements, deal with difficult people, facilitate groups and build consensus. In a streamlined format composed of three courses, the program prioritizes theory and practical tools to equip students to resolve every type of conflict and positively impact people, organizations, programs and policies. These courses are designed for professionals seeking to further develop their effectiveness and leadership skills in a broad variety of fields including government, business, health care, education, human resources, law, land use, water and natural resources.

Whether you want to advance your career by adding conflict resolution to your skill set, or you’re looking to start a new career in conflict resolution, this foundational program provides a practical understanding of mediation, facilitation, collaborative decision-making and other forms of problem-solving and conflict resolution.

Designed for working professionals, our program features:

  • Expert Instructors – Learn from leading practitioners who have solid reputations as conflict resolution professionals
  • "Real-world" Learning – Class projects and case studies offer relevant, hands-on learning opportunities that you can put to use immediately
  • Exceptional Networking Opportunities – Connect with instructors and peers who can help advance your career

About the Program:

The Conflict Resolution Professional Concentration can be completed in less than a year while working in a full-time position. It consists of three required courses, with curriculum structured to build upon and reinforce your learning from the previous class.

You’ll complete the program with a clear understanding of the breadth and depth of conflict resolution and specific skills and strategies that will help you in the workplace, including:

  • Theory and techniques for mediating conflicts
  • Facilitation skills for conducting successful group meetings
  • Strategies for minimizing conflict in difficult situations
  • Techniques for joint fact-finding and interest-based negotiations
  • Leadership skills for addressing conflict and negotiation settings

Estimated Cost:

Tuition for the entire Conflict Resolution Professional Concentration is $2,385. The cost does not include textbooks and other course materials.

Quarterly schedule of courses

Introduction to Conflict Resolution2.0O
Fundamental Conflict Resolution Skills2.0C
Advanced Conflict Resolution Skills2.0C
F=Fall W=Winter SP=Spring SU=Summer; Schedules subject to change.
O = Online C = Classroom OC = Online and Classroom H = Hybrid

Required Courses

2.0 quarter units academic credit X414.10

Become a vital problem-solver in your organization or community. Build a solid foundation in the basics of conflict resolution, and learn theory and new techniques for mediating conflicts and facilitating group dynamics. Discover leading models in the field and apply these to current cases using practical strategies to effectively transform conflicts.

Sections of this course open for enrollment:
2.0 quarter units academic credit X400.16
Practice facilitation and mediation skills and techniques required for successful individual, group and team meetings. Learn strategies to minimize and address conflict in difficult conversations and with difficult people. Explore tools to assess and engage diverse community interests and participants in a meaningful and productive way. Fundamental Conflict Resolution Skills builds upon curriculum learned in the Introduction to Conflict Resolution class, but participation in that class is not a prerequisite to taking this course.
This course is not currently open for enrollment.
2.0 quarter units academic credit X400.17
Discover collaborative methods and techniques for consensus building, negotiation and resolving complex conflicts. Learn to find mutually agreeable solutions to challenging situations so projects and programs can move forward. Gain leadership skills to address tough conflict and negotiation settings.
This course is not currently open for enrollment.