Advanced Conflict Resolution Skills


This Advanced Conflict Resolution Skills course will expand students' understanding of negotiation, contrasting difference styles of negotiation and conflict resolution, and their potential impact on both the outcomes and relationships. Instructors will also help participants understand different styles of responding to conflict and how that affects outcomes and relationships. The course will build on earlier courses in the Conflict Resolution series by integrating an understanding of negotiation into an understanding of mediation, allowing participants to gain a broader range of conflict resolution skills. Other aspects of the course include helping participants obtain insights about how to deal with difficult people, how to plan for negotiation and a negotiation process, and how to apply conflict resolution skills to a wide range of contexts.

Discover collaborative methods and techniques for consensus building, negotiation and resolving complex conflicts. Learn to find mutually agreeable solutions to challenging situations so projects and programs can move forward. Gain leadership skills to address tough conflict and negotiation settings.

Academic Units
Section Number
Instruction Method
Online class

Section Notes

This is an online, remote learning course, which consists of content and curriculum that is taught with pre-recorded and real time lectures, in addition to a real-time Q&A session with the instructors. Pre-recorded lectures and live sessions are accessed via our Canvas learning system and Zoom. Details regarding login information and dates of live sessions will be emailed out prior to the course start date. In the classroom environment this is the equivalent of a three-day course.

This course will be available on Canvas, our online learning platform, from May 2-20, 2022. Live meetings will be held on the following schedule:

  • Tuesday, May 3 from 09:00 AM PDT - 10:00 AM PDT
  • Thursday, May 12  from 09:00 AM PDT - 10:00 AM PDT
  • Tuesday, May 17 from 09:00 AM PDT - 10:00 AM PDT

This course has one required textbook: Getting to Yes: Negotiating Agreement Without Giving In, by Roger Fisher, William Ury, and Bruce Patton (3rd edition preferred). Please contact the course representative with any questions.

Enrollment Policies

Drop requests (withdraw with a refund) will be approved, less a $30 processing fee, if the request is received seven calendar days before the course begins. Click here to view complete enrollment policy information including details on withdrawals and transfers.


Group Discount

Groups of three or more, enrolled at the same time with a single payment method may receive a 10% discount on each enrollment.  Contact UC Davis Continuing and Professional Education Student Services office to enroll your group: (530) 757-8777.

Info Session Discount

Attendees of UC Davis Continuing and Professional Education Information Sessions may be eligible for $100 discount on a class by entering the Coupon Code provided at the Information Session.  Contact UC Davis Continuing and Professional Education Student Services office, at (800) 752-0881, if you have questions about this discount.

CAAA Member Discount

Current members of the Cal Aggie Alumni Association and other UC alumni associations receive $50 off the course fee. If you don't have your association discount code contact UC Davis Continuing and Professional Education Student Services at (800) 752-0881.

Capitol Corridor Rider

Capitol Corridor riders are eligible for a one-time $100 discount on a UC Davis Continuing and Professional Education course (some exceptions apply). The Discount Code is available on the UC Davis Continuing and Professional Education course page on the Capitol Corridor’s onboard Wifi system.