The Art of Engaging in Conflict

Online

No one is born knowing how to productively move through conflict. For most people, conflict is an unpleasant and stressful experience. Conflict managed well strengthens relationships, deepens understanding, fosters growth, and expands perspectives and possibilities. The result is increased overall personal and professional satisfaction.

This course is designed for anyone interested in learning how to lean into rather than recoil from conflict. Students will gain insight into their attitudes and beliefs about conflict and how these impact their approach to uncomfortable situations. Through a mix of lecture, discussion and role-playing exercises, you’ll learn about the five conflict styles, identify your natural conflict style, and explore whether or not it is serving you. You will also learn and practice skills and strategies for productively moving through conflict. By the end of the course, you will have acquired practical skills and strategies for conflict management that can be used in your personal and professional life.


Learning Outcomes

  • Identify internal responses when faced with conflict and consciously choose how to address it
  • More confidently and skillfully engage in any conflict that arises in personal and professional situations
  • Be ready to welcome conflict as an opportunity for growth and change rather than dread it

Skills You Will Gain

  • Apply active listening
  • Suspend judgment
  • Engage with genuine curiosity
  • Reframe approaches to conflict
CEUs
0.65
Section Number
213CRP107
Instruction Method
Online class

Section Notes

This is an online, remote learning course, which consists of content and curriculum that is taught with pre-recorded and real time lectures, in addition to a real-time Q&A session with the instructors. Pre-recorded lectures and live sessions are accessed via our Canvas learning system and Zoom. Details regarding login information will be emailed out prior to the course start date.

This course will be available on Canvas from January 25-27, 2022. A live Zoom lecture and Q&A will be held on Thursday January 27, 2:00 PM - 4:00 PM PST. In the classroom environment, this course is equivalent to a one-day course.

We allow registration through the first morning of the course. It is expected that students review the prerecorded lectures before the live sessions in order to get the most value out of these meetings. We cannot extend course access beyond 11:59 PM on Thursday 1/27, so students pursuing a late enrollment acknowledge that they will have less time to complete the materials. Please contact the course representative with any questions.

Enrollment Policies

Drop requests (withdraw with a refund) will be approved, less a $30 processing fee, if the request is received seven calendar days before the course begins. Click here to view complete enrollment policy information including details on withdrawals and transfers.

Technical Requirements

Please view the technological requirements for online learning to ensure your success in this course: https://cpe.ucdavis.edu/areas-study/online-programs/technical-requirements

Discounts

Group Discount

Groups of three or more, enrolled at the same time with a single payment method may receive a 10% discount on each enrollment.  Contact UC Davis Continuing and Professional Education Student Services office to enroll your group: (530) 757-8777.

APA

Members can receive 10% discount on the course fee by entering the Coupon Code.  If you don’t have your association discount code, contact UC Davis Continuing and Professional Education Student Services at (800) 752-0881.

Info Session Discount

Attendees of UC Davis Continuing and Professional Education Information Sessions may be eligible for $100 discount on a class by entering the Coupon Code provided at the Information Session.  Contact UC Davis Continuing and Professional Education Student Services office, at (800) 752-0881, if you have questions about this discount.

AEP

Members can receive 10% discount on the course fee by entering the Coupon Code.  If you don’t have your association discount code, contact UC Davis Continuing and Professional Education Student Services at (800) 752-0881.

CAAA Member Discount

Current members of the Cal Aggie Alumni Association and other UC alumni associations receive $50 off the course fee. If you don't have your association discount code contact UC Davis Continuing and Professional Education Student Services at (800) 752-0881.